Frequently Asked Questions

Everything you need to know about making someone’s day extra special.

Everything you need to know about making someone’s day extra special.

At Sweets Moments, we want your gifting experience to be simple, joyful, and stress-free. Here are answers to some of the most common questions about our gifts, orders, and deliveries.

Ordering & Payments

How do I place an order?

Simply browse our gift collections, choose your favorite arrangement, and add it to your cart. During checkout, enter the delivery information, select your preferred delivery date and time window, and complete your purchase.

How far in advance should I order?

All orders must be placed at least 48 hours before the requested delivery date and time window. We recommend ordering earlier for special occasions and holidays.

Can I send a gift directly to someone else?

Absolutely! Simply enter the recipient’s name and delivery address during checkout. We’ll take care of delivering your surprise.

What payment methods do you accept?

Available payment methods will be displayed at checkout. All orders must be paid for before preparation begins.

Delivery & Scheduling

Where do you deliver?

We currently deliver to selected ZIP codes within Indianapolis, Indiana. Delivery availability is automatically verified at checkout.

How much does delivery cost?

Our standard local delivery fee is $14.99 per order, with applicable taxes calculated at checkout.

Can I choose my delivery date and time?

Yes! You can select your preferred delivery date and an available delivery time window during checkout.

Our delivery schedule is:

Monday – Friday: 4:30 PM – 9:00 PM
Saturday & Sunday: 9:00 AM – 1:00 PM or 2:00 PM – 7:00 PM

Exact arrival times cannot be guaranteed.

Do you offer same-day delivery?

Not at this time. Every gift is carefully prepared, so we require at least 48 hours’ advance notice.

What happens if the recipient isn’t home?

If the recipient is unavailable, the gift will be carefully left at the front door or another safe, accessible location whenever possible.

Our delivery driver will take a photograph as proof of delivery.

If no safe location is available, we will contact the customer to arrange the next steps.

Gifts & Arrangements

Are your gifts prepared fresh for each order?

Yes! Our arrangements are thoughtfully assembled for each order to ensure a beautiful presentation.

Will my gift look exactly like the picture?

We do our best to recreate each arrangement as shown. However, some flowers, colors, packaging, or gift items may vary slightly depending on availability.

Any substitutions will be selected carefully to maintain the overall style, quality, and value of your gift.

Can I include a personal message?

You can contact us before placing your order to ask about including a special message with your gift. Availability of this option will be confirmed before your purchase.

Do you offer gifts for different occasions?

Of course! Our collections include gifts for birthdays, anniversaries, celebrations, romantic surprises, and thoughtful everyday moments.

Changes & Special Requests

Can I change my order after placing it?

If you need to request a change, please contact us as soon as possible. Changes depend on the preparation status of your order and cannot always be guaranteed.

Can I change the delivery address?

Please contact us as soon as possible if you need to update the delivery address. Changes are subject to availability and must remain within our delivery area.

Can I request a custom gift arrangement?

We love helping create special moments! Contact us with your idea, and we’ll let you know whether we can accommodate your request.

Need More Help?

We’re always happy to assist you!

Email: contact@sweetsmoments.com

Thank you for choosing Sweets Moments — where every gift is a beautiful way to show you care.