Refund and Returns Policy

Last Updated: October 16, 2026

At Sweets Moments, every gift is thoughtfully prepared with love, care, and attention to detail. Our goal is to make every celebration special and ensure that each customer enjoys a wonderful gifting experience.

Because many of our arrangements are made to order and may contain delicate or perishable items, we have established the following refund, return, and cancellation guidelines.

1. Order Cancellations

We understand that plans can change!

If you need to cancel an order, please contact us as soon as possible at contact@sweetsmoments.com.

Cancellations Requested at Least 48 Hours Before Delivery

Orders canceled at least 48 hours before the scheduled delivery window may qualify for a full refund if preparation has not begun and order-specific materials have not been purchased.

If preparation or purchasing has already begun, we will review the request and explain any applicable nonrecoverable costs before determining the available refund.

Cancellations Requested Less Than 48 Hours Before Delivery

Because arrangements may already be in preparation, cancellations requested less than 48 hours before delivery are not guaranteed a refund.

Any available refund will depend on the order’s preparation status, recoverable costs, and applicable consumer protection laws.

2. Returns and Exchanges

Due to the nature of our gift arrangements, we generally do not accept returns or exchanges for:

Fresh flowers and floral arrangements.
Chocolates, food items, and other perishable products.
Balloons and delicate decorative arrangements.
Customized or specially assembled gift baskets.
Gifts that have already been delivered and are no longer wanted.

This policy applies to returns requested because of a change of mind.

It does not limit your rights if a product is damaged, defective, incorrectly supplied, or otherwise fails to meet applicable legal requirements.

3. Damaged or Incorrect Orders

Your satisfaction matters to us.

If your gift arrives damaged, contains incorrect items, or has a significant issue with its quality or presentation, please contact us promptly.

We encourage customers to report concerns within 24 hours of delivery whenever possible, particularly for flowers, chocolates, and other delicate items.

Please include:

Your order number.
A description of the issue.
Clear photographs showing the problem.
Your preferred contact information.

We will review the circumstances and work toward an appropriate resolution.

Depending on the issue, available solutions may include a replacement, correction, partial refund, or full refund.

The suggested 24-hour reporting period does not remove any rights provided by applicable law.

4. Product Availability and Substitutions

Some items, flowers, colors, or packaging materials may vary depending on supplier availability.

When necessary, we may substitute an unavailable item with a comparable product of similar or greater value while preserving the overall appearance and quality of the arrangement.

If a significant substitution is necessary, we will attempt to contact the customer before proceeding.

If the delivered product materially differs from its description or an agreed substitution, please contact us so we can review the issue.

5. Delivery Issues

Customers are responsible for providing accurate and complete delivery information.

If the recipient is unavailable, the gift may be left at the front door or another safe, accessible location when appropriate.

Our delivery driver will take a photograph as proof of delivery.

Once an order has been properly delivered and documented, it will generally be considered completed.

We cannot guarantee refunds for loss, theft, or damage occurring after a properly completed unattended delivery, except where required by law or where the issue results from our failure to exercise reasonable care.

If delivery cannot be completed because the address is incorrect, inaccessible, or outside our service area, we will contact the customer to discuss available options.

Additional delivery charges may apply when another delivery attempt is requested.

6. Changes to an Existing Order

If you need to change your delivery date, address, or arrangement details, please contact us as early as possible.

Changes are subject to availability and the preparation status of the order.

We cannot guarantee modifications once materials have been purchased or preparation has begun.

Any additional costs will be communicated before proceeding with an approved change.

7. Refund Processing

When a refund is approved, it will generally be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is processed for the amount to appear in your account, depending on your payment provider and financial institution.

Processing times may vary.

If Sweets Moments cancels an order that has already been paid for and cannot be fulfilled, we will issue a refund of the amount paid for that canceled order.

8. Non-Refundable Situations

Refunds are generally not available for:

A change of mind after a correctly fulfilled order has been delivered.
Minor variations in flowers, colors, or packaging that do not materially affect the product’s overall quality or description.
Delivery issues caused by incorrect customer-provided information.
Loss or damage occurring after a properly completed unattended delivery, except where otherwise required by law.
Cancellations made after significant order-specific preparation has begun, subject to applicable law.

Each concern will be reviewed fairly, and nothing in this policy limits consumer rights that cannot legally be excluded.

9. How to Request a Refund

To request a cancellation, refund, or resolution for an order issue, please contact us.

Email: contact@sweetsmoments.com

Subject: Refund Request – Order #[Your Order Number]

Please include your order number, a brief explanation, and any relevant photographs.

We will review your request and respond as soon as reasonably possible.

10. Contact Us

If you have questions about our Refund and Returns Policy, we’re happy to assist you.

Sweets Moments

Indianapolis, Indiana, USA

Email: contact@sweetsmoments.com

Website: https://sweetsmoments.com

Thank you for trusting Sweets Moments to be part of your special celebrations. Your happiness and satisfaction are important to us.