Address
Sweet Moments
Greenwood & Indianapolis, IN
Delivery Available
By Appointment & Pre-Order
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Privacy Policy
Privacy Policy
Last Updated: October 16, 2026
At Sweets Moments, we value your trust and respect your privacy. We are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, or communicate with us.
Website: https://sweetsmoments.com
Contact: contact@sweetsmoments.com
1. Information We Collect
When you use our website or place an order, we may collect:
- Your name, email address, and telephone number.
- Billing and delivery addresses.
- Recipient information necessary to deliver your gift.
- Order details, selected products, and delivery preferences.
- Messages and special delivery instructions.
- Account information, if you create an account.
- Technical information, including your IP address, browser type, and website activity.
We collect information that is reasonably necessary to provide our products, process orders, and improve our services.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Prepare and deliver gifts to the correct recipients.
- Communicate about orders and delivery arrangements.
- Process payments and maintain transaction records.
- Respond to customer service inquiries.
- Maintain the security and functionality of our website.
- Meet applicable legal and tax obligations.
- Send promotional communications when you have chosen to receive them.
3. Payment Information
Our online store uses WooCommerce to manage orders.
Payments are processed through the secure payment methods made available at checkout.
When a third-party payment processor is used, payment information is handled according to that provider’s applicable security practices and privacy policy.
We do not need access to your complete payment card number to prepare or deliver your order.
4. Delivery Information and Proof of Delivery
To complete your order, we share necessary delivery information with the person responsible for delivering your gift.
This may include the recipient’s name, delivery address, telephone number, and relevant delivery instructions.
If a recipient is unavailable, the gift may be left at a safe, accessible location, as described in our Delivery Information policy.
Our delivery driver may take a photograph of the delivered arrangement and its location to document successful delivery.
Delivery photographs are used for order verification, customer service, and resolving delivery-related concerns.
We do not publish identifiable delivery photographs or images of recipients for promotional purposes without appropriate permission.
5. Cookies and Website Technology
Our website uses cookies and similar technologies to support essential shopping functions, including:
- Remembering items in your shopping cart.
- Maintaining customer sessions.
- Supporting checkout and account functionality.
- Helping protect the website against misuse.
Additional cookies or tracking technologies may be used if analytics, marketing, or other third-party services are enabled.
You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart or checkout functionality.
6. How We Share Information
We may share information with trusted service providers when necessary to operate our business, including:
- Website hosting and technical support providers.
- Payment processing providers.
- Delivery personnel.
- Email and customer communication services.
- Other providers necessary to fulfill orders and maintain our website.
We do not sell customer contact lists to third parties.
We may also disclose information when required by applicable law or a valid legal request.
7. Marketing Communications
If you subscribe to our newsletter, we may send you information about new gifts, seasonal collections, promotions, and special offers.
You can unsubscribe from promotional emails using the instructions included in those messages or by contacting us.
Transactional emails related to purchases and deliveries may still be sent when necessary to fulfill your orders.
8. Data Storage and Security
We use reasonable administrative and technical safeguards intended to protect customer information against unauthorized access, loss, misuse, or disclosure.
However, no website or electronic transmission method can guarantee absolute security.
We retain personal information only for as long as reasonably necessary for order fulfillment, customer support, legitimate business purposes, and applicable legal or accounting requirements.
9. Your Privacy Choices and Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.
To submit a privacy-related request, contact:
We may need to verify your identity before processing a request. Certain records may need to be retained for legal, tax, accounting, or fraud-prevention purposes.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of websites operated by other organizations. We encourage you to review their privacy policies before providing personal information.
11. Children’s Privacy
Sweets Moments is intended for general audiences and is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 through our website.
If you believe a child has provided personal information to us, please contact us so we can review the situation.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, business practices, or legal obligations change.
Any updates will be published on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us.
Sweets Moments
Indianapolis, Indiana, USA
Email: contact@sweetsmoments.com
Website: https://sweetsmoments.com
Thank you for trusting Sweets Moments with your special celebrations.